Shipping policy

Shipping Policy

Thank you for shopping with Heather's. Everything below explains how and when your order reaches you. All orders are shipped discreetly in plain, unbranded packaging — no one can tell what's inside.

Where we ship

We currently ship anywhere in South Africa. We do not ship internationally at this time.

Order processing

Orders are processed on business days (Monday–Friday, excluding public holidays). We prepare and pack your order within [[processing_days]] business days of receiving it. Orders placed over a weekend or public holiday begin processing on the next business day.

Delivery timeframes

Most orders arrive within [[delivery_days]] business days of being placed. Some items are dispatched from our own stock and reach you sooner, while others take a little longer. During sale periods, public holidays, or in more remote areas, please allow up to [[peak_days]] business days.

These are estimates, not guarantees — occasionally a delivery takes a little longer for reasons outside our control (courier delays, weather, incorrect address details).

Shipping methods & rates

We deliver door-to-door through trusted South African courier partners. Standard shipping is R[[flat_shipping_rate]] anywhere in South Africa. Orders over R[[free_shipping_threshold]] ship free. You'll see the amount at checkout before you pay.

Discreet packaging

Your privacy matters to us. Every order ships in plain, unmarked packaging with a neutral sender name. There's nothing on the outside that reveals the contents or the store.

Tracking your order

Once your order ships, we'll email you a tracking number and a link so you can follow your parcel to your door. If you haven't received tracking details within 3 business days of ordering, please check your spam folder or get in touch.

Incorrect or incomplete addresses

Please double-check your delivery address at checkout. We can't be held responsible for orders delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us because it couldn't be delivered, we'll contact you to arrange re-delivery (additional shipping charges may apply).

Lost or damaged parcels

If your parcel arrives damaged, or your tracking hasn't updated for an unusually long time, please contact us as soon as possible with your order number. We'll work with our courier partners to track it down or put things right.

Questions?

Reach out any time at hello@heathers.co.za and we'll be happy to help.